Assistance for the Virginia Tech Guest Wireless Network

The Virginia Tech guest wireless service is intended as a convenience for university guests to quickly and easily access the internet

SMS Problems

The self registration service requires that your Guest Wireless password be sent to you via text message (SMS) on your mobile device.


Virginia Tech is well known for its picturesque Hokie stone buildings. Unfortunately Hokie stone can impact cellular coverage within buildings and you may not receive the SMS with your password. Usually, moving closer to windows or going outside the building to improve your signal will allow the text message to be delivered. If you still do not receive the text message, you have the following options:

  • On the receipt webpage, request the credentials be sent via email. This option assumes that you have cellular data coverage.
  • Obtain assistance from the department that you are visiting, if applicable.
  • Contact the Virginia Tech Information Center at 540-231-HELP(4357)

FAQ

Forgotten Password

Call the Information Center to reset it.

I have other devices that I cannot sign in with.

The guest service is limited to up to 2 devices per guest.

I get a screen saying my account has expired.

Simply register again here.

I think I am eligible for a sponsored account but I do not know who to contact.

Call the Information Center.

My device is incapable of SMS or I do not have SMS service.

We would be happy to create an account for you. Contact the Virginia Tech Information Center.

Have more questions?

Call the Information Center.

The table below details what to expect from this service. If you are at Virginia Tech on official business and require longer-term service, please consult with your university contact to discuss a sponsored guest account.


Non-sponsored Sponsored
Who needs it? Most guest wireless users Visitors with official university business needs
Allowed number of devices Up to 2 devices Up to 5 devices
Account active time 24 hours Up to 30 days
Network restrictions Some campus resources are unavailable None
540-231-HELP(4357)
4help.vt.edu

Need help? Contact the Virginia Tech Information Center at 540-231-HELP (4357).